CLEAR EXPECTATIONS
Terms & Conditions
These terms describe cleaning services supplied by TDS CLEANING LIMITED, trading as TDS Cleaning Services, company number 17406410. Our registered office is 128 The Chase, London, HA8 5DL. Contact info@tdscleaningservices.co.uk.
1. Your enquiry and booking
Submitting our quote form does not make a booking or reserve a date. We will discuss the property, cleaning requirements, access and availability with you. Before you commit, we will provide the agreed scope, price, service date and any payment requirements in writing.
2. What is included
The written quotation sets out the rooms, tasks and any agreed extras. Domestic, office, end-of-tenancy and after-builders cleaning have different requirements. Please tell us about the property’s condition, delicate surfaces, pets and any hazards before we quote. Extra work or a price change requires your agreement before it proceeds.
3. Price and payment
Your quotation will state the total price, applicable taxes, agreed extras and payment dates. Any deposit or additional charge must be disclosed before you book.
4. Preparing for your clean
Please arrange safe access at the agreed time and tell us about parking, keys, entry instructions and restrictions. Let us know in advance if water or electricity is unavailable. Secure valuables and confidential documents, and identify fragile items or surfaces that need particular care. We will agree who supplies products and equipment before the visit.
5. Changes and cancellations
Contact us as soon as possible to request a change or cancellation. Rescheduling depends on availability. Any cancellation terms must be provided before booking and must be fair; they do not override your statutory rights.
Consumers booking online or by phone normally have 14 days from the day after the contract is made to cancel. Tell us clearly by email or post that you wish to cancel. If you expressly request a start within that period, you may have to pay a proportionate amount for work already supplied where the legal requirements have been met. The cancellation right ends after full performance only where you have expressly agreed to the early start and acknowledged that consequence. Applicable refunds will be made within the statutory time limit.
6. Quality and concerns
We will provide services with reasonable care and skill. Tell us promptly about any concern, with your booking details and photographs where helpful, so we can investigate. This does not impose a time limit on your statutory rights. Where the law entitles you to repeat performance or a price reduction, those rights remain available. An end-of-tenancy clean does not guarantee the return of a tenancy deposit, which depends on matters beyond cleaning.
7. Damage and liability
Contact us if you believe damage occurred during a visit. We will review the circumstances and relevant evidence with you. These terms do not exclude liability that cannot legally be excluded or restrict your statutory rights.
8. Privacy
See our Privacy Policy for information about how enquiry and booking information is handled.
Cancellation form
You may use this wording, but you do not have to: “To TDS CLEANING LIMITED, 128 The Chase, London, HA8 5DL, info@tdscleaningservices.co.uk: I give notice that I cancel my contract for the following service: ____. Ordered on: ____. Customer name and address: ____. Date: ____. Signature (only if sent on paper): ____.”